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Pastimes : Computer Learning
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To: goldworldnet who wrote (97735)8/23/2017 3:32:55 PM
From: SmoothSail1 Recommendation

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goldworldnet

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I had a similar experience with Dell. They sent me a lemon. I spent hours on the phone. First with the techies in India, who took remote control of my computer while I stayed on the phone with them.

First one couldn't fix it and bumped it up a level, who took me through the same process. And he couldn't fix it. Again, hours on the phone. I finally asked to talk to someone in the States, who determined that indeed it was a lemon and they sent me a new one. I wish I'd asked for the Stateside techie in the first place.
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