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From: Paul H. Christiansen	10/23/2018 11:20:45 AM
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The Digital Transformation Tipping Point is Here Businesses have reached a tipping point when it comes to digital transformation, with 33% of them saying that they are at the stage where they are scaling their initiatives, up from 17% last year. That's according to Gartner's 2019 survey of more than 3,000 CIOs. But if you were at Gartner Symposium/ITExpo in Orlando this month, you didn't need a survey to realize that we've reached the tipping point. The gigantic-sized crowd at this IT conference and their appetite for more information about sophisticated technologies such as AI, demonstrated just how much technology is now underpinning and enabling every organization's mission. The focus was on creating value for the business rather than just supporting it. The talk was of adding to revenues rather than just serving as a cost center. These are themes that have been discussed on the IT trade show circuit for years. Their time has arrived in a big way. There are many forces that have been pushing IT along to this tipping point, but Gartner said that one has emerged as a major force. Consumer engagement via digital channels is the primary driver for this move to scale digital transformation, according to Gartner. "The ability to support greater scale is being invested in and developed in three key areas: volume, scope and agility. All aim at encouraging consumers to interact with the organization," said Andy Rowsell-Jones, Gartner vice president and analyst. "For example, increasing the scope means providing a variety of digital services and actions to the consumer. In general, the greater the variety of interactions that are available via digital channels, the more engaged a consumer becomes and the lower the costs to serve them are." *Read More – Information Week*

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