Compaq Message Board - Msg: 3192734

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Technology Stocks : Compaq

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To: LiveWire who wrote (13778)	1/17/1998 3:27:00 AM
From: Dwight E. Karlsen	Read Replies (1) of 97611

Steven, from the press release: "In the fall of 1997, Compaq opened a new Customer Support Center in Atlanta, its first customer support center outside Houston *dedicated to North American commercial customers'* service and support, in order to have a "higher-touch" with its customers."** I have to believe that they handle their big customers with kid gloves compared to Joe down the street who bought a Presario from CompUSA. I'm not saying that CPQ's consumer PC support is bad, but I think the call center award was probably more based on the input from business customers' opinions. DK

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