News release....
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Quarterdeck Announces ServiceWare as Official Provider Of PC Solution Knowledge Bases For REALHELP Product Line
January 20, 1998 8:03 AM EST
Problem-Solving Software For PCs To Feature Industry-Standard Knowledge- Paks(R), World's Leading Support Knowledge Content
MARINA DEL REY, Calif., Jan. 20 /PRNewswire/ -- Quarterdeck Corporation (Nasdaq: QDEK) today announced it has designated ServiceWare Inc. as its official provider of PC solution knowledge bases for REALHELP and REALHELP Extra Strength, the Company's products for the prevention, monitoring and repair of PC problems and conflicts.
Under the agreement, ServiceWare licensed its Knowledge-Pak(R) support management knowledge bases to Quarterdeck for use in REALHELP's Find-A-Fix feature, which saves users time and frustration by providing a singular mechanism, instead of multiple resources, to quickly locate solutions to almost any computing problem. The ServiceWare content consists of a suite of HTML-based documents which are categorized into three principal areas, PC diagnostic, Windows 95 and Office 95 problems, and are accessed through a local search engine that runs user queries against those documents. For small and medium-size businesses, Find-A-Fix is an essential tool for reducing the total cost of PC ownership and empowering users to quickly find solutions themselves without having to rely on technical support personnel. REALHELP's modular design also facilitates the easy inclusion of additional Knowledge- Paks, including Multimedia, Office 97 and Internet Connection knowledge bases, which will also be provided by ServiceWare and made available to REALHELP users.
"Through its strategic partnership with ServiceWare, Quarterdeck has been able to integrate the highest-quality, solutions-driven support knowledge bases into the entire REALHELP product line," said Gary Ulaner, group product manager for REALHELP at Quarterdeck Corporation. "ServiceWare's unparalleled track record in this area has allowed Quarterdeck to make a good product even better for the ultimate benefit of the end user."
"ServiceWare is pleased to be associated with Quarterdeck in the development of REALHELP, some of the best PC diagnostic software available for consumers, said John Zappa, director of product management for ServiceWare Inc. "The integration of ServiceWare's support knowledge bases into REALHELP represents an opportunity for both companies to fulfill their respective objectives of helping users find the right answers to their problems, right now."
ABOUT SERVICEWARE INC.
ServiceWare Inc. provides knowledge management software and knowledge bases for customer support and service. More than one million people use ServiceWare's industry-standard Knowledge-Pak(R) solutions, which allow companies to provide their customers with the Right Answer Right Now(SM). ServiceWare products include: Knowledge-Pak Architect(TM) for capturing, optimizing and delivering support knowledge; Knowledge-Paks(R) for pre- packaged technical support knowledge content; and Knowledge-Pak Viewer(TM) for instant access to the right answers. ServiceWare also offers training through Knowledge-Pak University? courses and workshops, as well as professional services for consulting and mentoring. Headquartered in Oakmont, Pa., ServiceWare is 76th on the current "Inc. 500" list of the fastest growing companies in America. To learn more, visit serviceware.com, or dial 800-K-PAKS-4-U.
ABOUT QUARTERDECK
Quarterdeck Corporation develops and markets software to help PCs work well without on-site technical support. The products provide problem diagnosis and resolution, storage management, security protection, remote configuration and updating, and enhanced access to PC network resources and information. The Company markets its products worldwide via retail distribution, corporate resellers and OEMs, direct marketing channels, and the Internet. Incorporated in 1982 and traded on Nasdaq under the symbol QDEK, Quarterdeck's worldwide headquarters are in Marina del Rey, California. Further information may be obtained by calling 800-683-6696 toll-free or 573-443-3282, by accessing Quarterdeck's Web site at quarterdeck.com, or by sending e-mail requests to info@quarterdeck.com.
Quarterdeck is a registered trademark of Quarterdeck Corporation. REALHELP is a trademark of Quarterdeck Corporation or its subsidiaries. All other brands and products referenced herein are the trademarks or registered trademarks of their respective holders. SOURCE Quarterdeck Corporation
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