Some really good news about vers- and a great time to buy- In my opinion this stock us undervalued- Fiber
Monday January 26, 10:16 am Eastern Time
Company Press Release
SOURCE: Versatility Inc.
Versatility Telecom Named Product Of The Year By CTI Magazine
FAIRFAX, Va., Jan. 26 /PRNewswire/ -- Versatility Inc. (Nasdaq: VERS - news), the leading provider of open, enterprise-wide customer care solutions for teleservicing, telesales and telemarketing for the services industries, announced today that Versatility Telecom has been named product of the year in the call center products category from CTI Magazine. The award, presented to companies for their outstanding products, is part of CTI Magazine's first annual awards program designed to highlight the overall best products in the ever-expanding computer-telephony integration industry.
''It is a tremendous honor for Versatility to be selected by CTI Magazine for Product of the Year. Versatility Telecom represents our commitment to helping companies in service-oriented industries strengthen customer relationships and turn customer interactions into sales,'' said Michele Perry, senior vice president of marketing at Versatility.
According to a recent Frost & Sullivan report, the telecommunications industries is one of the fastest growing consumers of call center hardware and software. The research firm reports that the telecom segment's overall percentages will increase from 12.3% of the overall market share in 1991 to 12.8% in 2001 -- representing $406 million and $1.4 billion respectively. Deregulation and its aftereffects are the two key factors driving the adoption of call center technology in the telecom industry.
Versatility Telecom, introduced on September 10, 1997, was the first in a sequence of such vertically focused applications designed by the company. Versatility Telecom is designed to provide telecommunications companies with an out-of-the-box, CTI-enabled customer care solution. Telecom carriers face a number of challenges: rapidly developing, bundling, marketing and supporting new products and services; building strong relationships with customers to increase retention and reduce churn; and exploiting the convergence trend by invading new markets. Versatility Telecom helps companies overcome these challenges by making it simple to assimilate new products and services into the call center and strengthening customer relationships while leveraging them for increased revenue.
Versatility's other industry products include Versatility Financial Services for the retail banking community and Versatility Energy for the utilities community. All of Versatility's industry products were designed to help companies manage the Customer Care Lifecycle, which includes acquisition, service, sales and retention, of their most profitable customer segments.
''There are thousands of CTI products on the market. TMC(TM) Labs is respected in the industry for its objective, in-depth reporting. The Product of the Year awards list exemplifies premier products that should be seriously considered prior to a product purchase,'' noted CTI(TM) publisher Rich Tehrani. The full list of winners will be available in the February issue of CTI(TM).
CTI Magazine announced the creation of its Editor's Choice awards program in its March/April issue. Engineers from the TMC(TM) Labs spent several weeks culling the brightest CTI stars from a large number of contenders. The result is a listing of over 100 products, from Internet telephony gateways to call center headsets, that the publication believes will be the most valuable starting point for readers implementing computer telephony.
About Versatility
Versatility Inc., based in Fairfax, Virginia, is the leading provider of enterprise-wide customer care solutions for teleservicing and telesales call center solutions in the services industries. The only vendor to offer a full suite of software that is CTI- and CBR-embedded, Versatility has helped companies including Avantel, British Telecommunications Plc. (BT), Lucent Technologies, Mellon Bank, and Sanwa Bank California find the hidden revenues in their call centers. Versatility is traded on NASDAQ under the symbol VERS and can be reached at 1-800-VERSATILE (1-800-837-7284 extension: 111) or via the World Wide Web at versatility.com.
In addition to historical information contained herein, this release may contain forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended and Section 32E of the Securities and Exchange Act of 1934, as amended, and are subject to the safe harbors created thereby. The Company's future actual results could differ materially from the forward-looking statements discussed herein because of several factors including but not limited to competition, the ability of the Company to rapidly develop and market new and existing products and to control the related costs, the ability of the Company to expand its direct sales force and indirect distribution channels, the ability of the company to attract and retain key personnel, the level of orders which are received and can be implemented in a quarter, general economic conditions in the United States and world wide markets served by the Company and those other factors discussed from time to time in the Company's public reports filed with the Securities and Exchange Commission, such as those discussed under ''Risk Factors'' included in the registration of the Company's Form S-1, filed December 13, 1996 and discussed under ''Factors Which May Effect Future Operating Results'' in the Company's quarterly report on Form 10-Q for the quarter ended October 31, 1997.
SOURCE: Versatility Inc. |
