KVH letter from CEO Martin Kits van Heyningen
*The letter, posted to KVH's home page, is a reassurance that KVH is functioning at as close to normal capacity as could be expected in this environment. It reads in part as follows:
"For our thousands of mobile connectivity customers around the world, KVH’s global service organization continues to provide 24/7/365 remote technical support, so please contact us at any time if we can be of assistance. For vessels that require onboard service in port, our worldwide field service network stands ready to help wherever our technicians are permitted to travel and in compliance with local and national health and safety requirements.
As for our ability to support our inertial navigation customers, we produce our own fiber and fiber components internally, ensuring our supply. For those few component categories that we purchase externally, we already have multiple sources in different regions for redundancy. In addition, we continue to be proactive with our supply chain, including sourcing additional inventory of parts as well as stocking finished goods with some of our more popular products. Finally, KVH’s inertial navigation service organization and technical support will remain available, so please don’t hesitate to contact us." |
