MCI Expands Networking and Data Offerings for Business With Dynamic Series of New Services
Business Wire - January 27, 1998 07:45
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WASHINGTON, D.C.--(BUSINESS WIRE)--Jan. 27, 1998--MCI strengthens its role as a leading provider of advanced data and networking services to businesses, with several announcements planned for the ComNet trade show here this week. These new offerings enhance MCI's already considerable position as the telecom industry's leading technology/Internet company.
In addition to yesterday's announcement of its networkMCI Click'nConnect IP telephony application, MCI will showcase several other new products at ComNet -- networkMCI Broadband View, MCI Connect enhancements and MCI InnovAgent Network Solutions -- as well as announce a new Advanced Trouble Analysis Center (ATAC).
Monday's announcement of networkMCI Click'nConnect introduced the industry's first Internet-to-telephony call center product. Based on MCI's revolutionary, Vault architecture, networkMCI Click'nConnect allows users on the Web to speak directly with a customer service or sales representative with the single click of an icon - and with a single telephone line. Unlike other offerings on the market, networkMCI Click'nConnect does not require Internet users to have two phone lines, nor do they have to log-off to make the connection.
"By allowing online users to easily gain instant access to a 'live' company representative, networkMCI Click'nConnect customers can use their corporate Web sites to increase sales, improve customer service, speed up their sales cycle, and reduce the cost of doing business," said MCI's Ron McMurtrie, vice president, Product, Local and Global Marketing.
MCI's additional offerings to be showcased at ComNet begin with networkMCI Broadband View, a set of next generation Web-based network management capabilities for MCI's HyperStream family of data services - frame relay, SMDS and ATM. The reporting service introduces Internet access via the World Wide Web to various graphical and text-based reports that will help customers monitor the performance of their MCI HyperStream data network, including measurement of network transit delay in their service level agreements.
"Broadband View is a giant leap forward in providing MCI customers with network performance data in an efficient and easy to access manner," said Stephen Von Rump, MCI vice president of Enterprise Services. "This service is the first of several network management tools using Internet technology that MCI plans to introduce in the coming months."
MCI Connect is part of MCI's expanding suite of intranet application solutions. MCI Connect links a company's diverse and geographically distributed e-mail systems to create a seamless, enterprise-wide messaging capability. Besides unified intra-enterprise messaging, the service offers e-mail users convenient, secure connectivity with a variety of public messaging networks, including the Internet, X.400 and fax.
MCI InnovAgent Network Solutions is a high-volume, in-network call center product that enables real-time, agent-level routing of inbound traffic based on the unique characteristics and needs of each caller. Calls can be routed on a call-by-call basis using personal data for each caller such as Automatic Number Identification, caller-entered digits, customer demographics or profile information, and event-level information received from each call center.
MCI's final technology announcement this week is the opening of its new Advanced Trouble Analysis Center (ATAC) in San Jose, Calif. The center builds on MCI's tradition of superior network management and customer service. ATAC gives MCI access to a group of highly sophisticated network diagnostic tools that enable engineers in MCI's product and technical support groups to perform an almost real-time analysis of a customer's network, quickly detecting potential bottlenecks and configuration problems. In the coming months, MCI plans to expand ATAC into a more broadly applied network management tool and may make it part of MCI's service offerings by the end of 1998.
About MCI
MCI, headquartered in Washington, D.C., offers the industry's most comprehensive portfolio of communication services. With 1997 revenues of nearly $20 billion, MCI ranks as one of the world's largest telecommunications companies. MCI is also the world's second largest carrier of international traffic and operates one of the world's most advanced Internet networks. Since its founding in 1968, MCI has been a leader in bringing the benefits of long distance competition to businesses and consumers and is now leading the charge to open U.S. local calling markets to competition. On November 10, 1997, MCI announced a definitive merger agreement with WorldCom, Inc. to form a new company called MCI WorldCom.
Additional information on MCI and its services is available by viewing MCI on the Internet's World Wide Web at mci.com
CONTACT: Paul Adams/John Houser
ComNet booth No. 846
MCI
1-800-644-NEWS or 202-393-3476
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