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Non-Tech : Datek Brokerage $9.95 a trade
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To: Peter Stern who wrote (6366)1/28/1998 4:38:00 PM
From: Morpher  Read Replies (2) of 16892
 
Peter Stern or Jon Normile:

- One problem I've seen reoccur several times is when the order status is stuck at "Trying to cancel-day" for a long time. The Datek response is to this problem is that one should call them. How about adding some alert function that would cause some Datek employee to take a look at the problem if the order status is stuck at that message for longer than a couple minutes? I hate uncertainty when trading.

- I wouldn't mind partial fills too much if not for the very slow handling of a second part of the order. After some order is partially filled it often takes several minutes before some action is taken with the other part. Please take a look at that problem.

- Why are SPY orders not handled between 16:00 and 16:15? Why no 1/32nd's 1/64th's on SPY and no 1/64th's on Nasdaq?

- What happened to minimum fill size, changeable orders, Level I and II quotes? They were supposed to be done many months ago. Are they coming up with a new version of your site? What are the expected changes? Java? Trading interface changes?

- How about a detailed explanation of your NYSE and AMEX order handling? I understand that a third party is used for NYSE orders. What does it mean in terms of order execution?

Thanks.
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