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Non-Tech : Trends Worth Watching

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From: Glenn Petersen	8/13/2021 12:27:51 PM
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Touchless Taco Bell could be the future of drive-thrus Joann Muller, author of What's Next Axios August 13, 2021 Rendering of a Taco Bell Defy restaurant coming in Brooklyn Park, Minnesota. Photo: Taco Bell _______________________ Late-night munchies will be a little easier to satisfy for mobile customers at Taco Bell's new touchless drive-thru restaurant coming to Brooklyn Park, Minnesota. Why it matters: When you're hungry, you want your food NOW. Flashback: Axios' crack local reporters in Minneapolis-St. Paul already flagged plans for this prototype fast-food joint back in February, pointing out its odd resemblance to a bank branch. Details: The "Taco Bell Defy" restaurant will open in the summer of 2022. -- There are four drive-thru lanes, three of which are dedicated to mobile or delivery orders. -- The fourth lane is a traditional drive-thru, where you place your order at a kiosk and drive ahead for pickup. -- Mobile order customers scan a QR code they received when they placed their order, then pull forward to receive their food. -- Food is delivered from the elevated kitchen above via a proprietary lift system similar to the pneumatic tubes used by those bank branches. -- The entire pickup process is contactless, although two-way audio and video technology lets customers interact directly with Taco Bell employees in real time. This touchless Taco Bell could be the future of drive-thrus - Axios

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