INTRANETS, my friend, not just a search engine, is the story here:
Bell Sygma to install 13,000-seat Livelink Intranet for Bell Canada customer support by year end
TORONTO, ONT. (Oct. 2) BUSINESS WIRE -Oct. 2, 1996--Open Text
Corporation (OTEXF:NASDAQ) of Waterloo, Ontario, Canada today announced that Bell Sygma Inc. has licensed the Livelink Intranet suite ofcollaborative computing applications to form the core of a 13,000-seat document management solution for the Bell Canada Communications Systems (BCCS) community of users of parent company Bell Canada. The initial application will see 3,000 Customer Support Representatives (CSRs) accessing on-line documentation, growing to a total community of 13,000 users by year end.
Bell Canada's CSRs will use the system to quickly provide accurate and
content-rich information to the telecommunication company's millions of business and retail telephone customers across Canada, ensuring their satisfaction in a rapidly-accelerating competitive environment.
"We have thousands of documents, including product descriptions, prices, technical specifications, marketing information and detailed operating instructions, which are often updated and cross- referenced," said Graham Silver, Senior Consultant, Bell Sygma "and our CSRs needed fast, accurate access to these documents, in their most current versions, at all times...and in both English and French. Livelink Intranet fulfills this need."
These thousands of Bell Canada product and service documents will reside in the secure Livelink document repository in numerous formats,
including textual, graphical and ultimately, audio and video files.
Rapid, cost-effective access to these objects was not easily
accomplished for a community of users of this size, prior to the
emergence of Livelink Intranet, an intranet-based solution. CSRs access the documents using a standard web browser, such as Netscape's Navigator, running on their personal computers. Further of note, to implement a solution of this magnitude for less than $100 per seat is unique among high-end document management systems.
"We looked at other document management solutions, including Interleaf
and Lotus Notes, but all demanded that we buy either specialized client software or replicate the data in additional, proprietary databases," said Silver, who added that "the Open Text Livelink solution was the most open and flexible of the options we explored."
"Bell has done something really remarkable, by implementing the unique
function of HTML document `check in' and `check out', which preserves
all the hyper-links to embedded graphics and other objects," said Tom
Jenkins, President, Open Text Corporation. "The versatility of
Livelink's development environment and the technical expertise of Bell
Sygma made this achievement possible," he added.
Bell Sygma, which provides and manages telecommunications and data
processing services to Bell Canada and others world wide, will license
Livelink Intranet for its data centers in Toronto, Montreal and Ottawa, which in turn will be accessed by Netscape browsers on CSR workstations across Ontario and Quebec. It is Bell Sygma's intention to provide similar collaborative document management solutions to its large customers in future.
Open Text Corporation (NASDAQ:OTEXF) is an intranet applications company whose mission is to put the Web to work. Open Text enables
organizations to leverage the power and global reach of Internet
technology by providing applications, tools and services that transform intranets into platforms for collaborative, distributed computing. Global 2000 companies use Open Text solutions to find and manage information and documents, empower teams and drive critical business processes.
This news release may contain forward-looking statements relating to the future performance of Open Text Corporation. Forward-looking statements, specifically those concerning future performance, are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties are detailed from time to time in the company's filings with the Securities and Exchange
Commission (SEC), including the final prospectus for the company's
initial public offering of common stock in January 1996, and Form 10-Q
for the quarter ended June 30, 1996. -0-
Note to Editors: Open Text and Livelink Search are trademarks of Open
Text Corporation. All other trademarks are the property of their
respective companies.
--30--cm/bos*
CONTACT: David Paolini
PR Director, Open Text Corporation
416/596-0296 ex. 14
URL: opentext.com
Email: davep@opentext.com |
