Melita International Announces New Alliances
Co-Marketing Agreements Signed With Affinitec and InterTech
NORCROSS, Ga.--(BUSINESS WIRE)--Feb. 13, 1998-- Melita(R) International (NASDAQ: MELI - news), provider of
integrated customer interaction and intelligent call management solutions for call centers, has entered into agreements to engage
in co-marketing activities with Affinitec Call Center Systems and InterTech Information Management, Inc.
Melita International will pursue joint call center customer opportunities for respective products and applications with both
organizations.
''Melita is committed to providing enterprise-wide solutions for our customers that improve the effectiveness and productivity
of their call centers,'' according to John A. Lamb, Melita International's vice president of new business development. ''Both
Affinitec and InterTech bring important new capabilities to our solution set.''
Affinitec Call Center Systems (St. Louis, Mo.) provides call center managers with sophisticated tools to help manage all
aspects of their call centers, including work force management, forecasting for future staffing requirements and scheduling their
customer service representatives in a cost-effective manner.
Affinitec's Call Center 2000 Management Solution Suite(TM) products include: AgentView(R), a family of call center
communications systems for display of vital statistics; AgentLink(R), an on-screen partner to AgentView; Forecast
Manager(TM), which determines future calling activity and schedule needs, based on historical data; Schedule Manager(TM),
which creates shifts and agent schedules based on forecasts; SuperView(TM), which monitors agent activity in real time and
adjusts schedules on a daily basis; and TimeManager(TM), an historical reporting package. Affinitec is a subsidiary of AAC
Corporation, a leading provider of telecommunications management systems and services.
InterTech (Atlanta, Ga.) is the developer of DocuPACT, the award-winning document management and imaging software for
the Microsoft Windows NT(R) operating environment. With DocuPACT, corporations may capture and store all types of
electronic documents and digitized images to manage the lifecycle of all documents for check-in, check-out, version control,
audit trail and security. Applications include accounting, human resources, insurance claim processing, order processing,
manufacturing, engineering drawing management, legal contract administration, bank loan application processing and
government records management. Incorporated in 1989, privately-held InterTech Information Management, Inc. is based in
Atlanta (with offices in Washington, D.C. and New York) and develops a complete suite of document management solutions
for use with the Microsoft Windows NT and Windows 95(TM) operating systems.
Melita International is a leading provider of integrated customer interaction and intelligent call management systems that enable
businesses to automate their call center activities, enhance telephony-based customer commerce and provide a superior level
of Customer Care(R). Melita International's worldwide customers include, among others, leading organizations in the financial
services, retail, media and communications and service bureau industries. The Company began operations in 1983 and issued
its initial public offering in June 1997. Melita International's web address is melita.com.
Contact:
Melita International
Maryjane Stout, 770/239-4402
Fax: 770/239-4489
Email: mstout@melita.com
Website: melita.com |
