Juniper Networks and ServiceNow Collaborate to Deliver End-to-End Automation
for Enterprise Network Service Provisioning & Monitoring
Business Wire News Release
2023-05-18T07:45:00-04:00
Managed Service Providers and Large Enterprises can realize an AI-driven closed-loop automation solution
through new collaboration
SUNNYVALE, Calif.--(BUSINESS WIRE)--May 18, 2023-- Juniper Networks (NYSE: JNPR), a leader in secure,
AI-driven networks, and ServiceNow, the leading digital workflow company making the world work better for
everyone, today announced a partnership to deliver end-to-end automation for Managed Service Providers
and Enterprises. With this newly formed collaboration leveraging Juniper Mist Cloud and ServiceNow
Telecom Service Management and Order Management for Telecom, joint customers can eliminate
multi-layer, multivendor solutions, thereby boosting network deployment and operational efficiencies while
reducing costs.
Juniper Networks joins the ServiceNow Technology Partner Program enabling both companies to expand
their global reach while delivering better experiences for Managed Service Providers and Enterprise IT
teams and their end users. With their longstanding relationship as mutual customers delivering best-of-breed
automation solutions, Juniper and ServiceNow come together to automate and simplify day-to-day
operations. Together, Juniper and ServiceNow will provide a turnkey, AI-driven, closed-loop solution that
integrates into OSS/BSS or enterprise management systems for rapid network and services deployments.
For Managed Service Providers specifically, this collaboration automates many complex, manual and
multiorganizational workflows that begin with onboarding customers and continue through the customer's
life cycle. The combined solution accelerates time to revenue for Service Providers offering managed
services by benefiting from the automated workflows available out of the box, including:
• Customer onboarding and order management
• Reusable template-based abstractions for simplified network services deployment
• End-to-end monitoring and alerting
Joint customers and their end users can benefit from the following:
• End-to-end network service provisioning, monitoring and alerting
• Minimized manual workflows and operator errors
• Proactive auto-ticketing for detection of network and service issues through AIOps
“By leveraging the power of two industry leaders, Juniper and ServiceNow, we are able to maximize the
value of our offerings and drive meaningful value for our Service Provider and Enterprise customers and their
customers,” said Sudheer Matta, Group VP of Products at Juniper Networks. “By combining ServiceNow’s
powerful service management capabilities with Juniper’s AI-driven network automation, customers can
benefit from a comprehensive end-to-end automation solution.”
“As businesses invest in digital transformation to address the complex market environment, they’re looking
for proven platforms that orchestrate and automate manual work,” said Rohit Batra, Global GM and VP of
Telco, Media and Technology Industries, ServiceNow. “Together, Juniper Networks and ServiceNow are
redefining the possibilities for end-to-end automation by providing both Service Provider and Enterprise
customers with a complete set of intelligent tools to streamline operations, improve experiences and lower
costs.” |
