3Com and TIBCO Announce Deployment of 3Com
State-of-the-Art Electronic Service Delivery System
PALO ALTO, Calif.--(BUSINESS WIRE)--Feb. 17, 1998--
New 3Com/TIBCO Strategic Partnership Delivers Event-Driven, Publish and
Subscribe System Updates, Providing Customers with Exact
Information They Need Automatically to the User Desktop
3Com Corporation and TIBCO Software Inc., a pioneer and leader in enterprise
software integration, today announced the deployment of a state-of-the-art
electronic service delivery system designed and developed in partnership by the
companies for the 3Com customer service and support organization.
The new system is designed to push customer service-specific content to 3Com
customers, ensuring they have the latest information from the company about
product updates pertinent to their business, new software releases, bug fixes, bug
tracking, updates to open cases, Help Desk updates and 3Com corporate
information.
Utilizing TIBCO's TIB/ContentBroker -- a new information distribution and
management software system for event-driven, intranet-based business content
management -- the new 3Com electronic service delivery system enables 3Com
customers to subscribe to the channels of information that are relevant to their
needs. For example, customers can subscribe to broadcast information only for the
specific hardware and software products that they purchase and use.
TIB/ContentBroker is an integral part of the TIB/ActiveEnterprise suite of products
announced today -- the first strategic and tactical applications integration
framework designed to link some or all computing resources -- all systems, all
applications, all data -- within an organization. TIB/ContentBroker provides for
efficient distribution and management of many forms of information including
documents, web content, real-time data and executables.
Data feeding the new electronic service delivery system comes from a variety of
systems within 3Com and is presented to customers on an event-driven basis as
one flow of information via a web-based format. 3Com customers can define
information based upon their profile or individual interests and this information is
automatically posted on the user's desktop as it becomes available. As a result,
3Com customers save time by no longer having to surf the Web for updated
information. With this innovative system, customers are assured of immediately
receiving pertinent information critical to their business and network environment.
"3Com is proud to use TIBCO's leading edge push technology for our new
web-based, proactive customer service information delivery system," said Chu
Chang, vice president and general manager of 3Com Enterprise Customer Service
division. "Satisfying our customers and meeting their needs for timely information is
our highest priority. This state-of-the-art electronic service delivery system O which
feeds relevant information immediately to the people who need it to maximize their
productivity -- is a tremendous competitive advantage for 3Com. TIBCO's
industrial-strength middleware made it a reality."
"We are seeing strong market demand for state-of-the-art customer service
information systems based on event-driven technology," said Jay Verkler, vice
president of internet technologies at TIBCO. "The fact that 3Com has bought into
the TIB/ActiveEnterprise product suite to deliver this powerful customer service
capability is a tremendous endorsement of the event-driven paradigm and is a
dramatic example of 3Com's commitment to deliver the highest quality and most
up-to-date information to their customers." About 3Com Corporation
3Com Corporation enables individuals and organizations worldwide to communicate
and share information and resources at anytime from anywhere. As one of the
world's preeminent suppliers of data, voice and video communications technology,
3Com has delivered networking solutions to more than 100 million customers
worldwide. The company provides enterprises, network service providers and
carriers, small businesses and consumers with comprehensive, innovative
information access products and system solutions for building intelligent, reliable and
high performance local and wide area networks. For further information, visit
3Com's World Wide Web site at 3com.com, or the press site at
3com.com. About TIBCO Software, Inc.
TIBCO's software is now a de facto standard for enterprise-wide event-driven
computing in finance, manufacturing, construction, electronic commerce and other
industries. Dozens of companies have endorsed TIBCO software for
Internet/intranet applications. Among those companies that have announced
alliances with TIBCO are: IBM, Cisco Systems, 3Com, Microsoft, Oracle,
Hewlett-Packard, Informix, i2 Technologies and Ernst & Young.
TIBCO is an international market leader and pioneer in software tools and services
for building distributed applications that provide event-driven and real-time
information exchange throughout the enterprise. The company developed and
patented publish/subscribe technologies that allow for interapplication
communications across heterogeneous environments. Based in Palo Alto, Calif.,
TIBCO Software, Inc. was formed in 1997 from TIBCO Inc., a company which
first became prominent by supplying information management systems to financial
trading rooms. TIBCO Inc. was acquired in 1994 by Reuters Holdings PLC
(NASDAQ:RTRSY), the international news and financial information services
group. TIBCO Software is majority-owned by Reuters. In 1997, Cisco Systems,
Inc. purchased a minority stake in TIBCO Software. Its sister company, TIBCO
Finance Technology, Inc. is a premier supplier of digital trading systems and
integration technologies to finance services firms worldwide. For more information,
contact TIBCO at 650/846-5000, or on the World Wide Web at
tibco.com.
Note to Editors: REUTERS and the dotted logo and sphere logos are the house
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(Copyright 1998)
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