3Com and TIBCO Announce Deployment of 3Com State-of-the-Art Electronic Service Delivery System
Business Wire - February 17, 1998 06:23
%TIBCO-SOFTWARE RTRSY %CALIFORNIA %COMPUTERS %ELECTRONICS %COMED %INTERACTIVE %MULTIMEDIA %INTERNET %PRODUCT %PTWOFX V%BW P%BW
PALO ALTO, Calif.--(BUSINESS WIRE)--Feb. 17, 1998--
New 3Com/TIBCO Strategic Partnership Delivers Event-Driven, Publish and Subscribe System Updates, Providing Customers with Exact Information They Need Automatically to the User Desktop
3Com Corporation and TIBCO Software Inc., a pioneer and leader in enterprise software integration, today announced the deployment of a state-of-the-art electronic service delivery system designed and developed in partnership by the companies for the 3Com customer service and support organization. The new system is designed to push customer service-specific content to 3Com customers, ensuring they have the latest information from the company about product updates pertinent to their business, new software releases, bug fixes, bug tracking, updates to open cases, Help Desk updates and 3Com corporate information. Utilizing TIBCO's TIB/ContentBroker -- a new information distribution and management software system for event-driven, intranet-based business content management -- the new 3Com electronic service delivery system enables 3Com customers to subscribe to the channels of information that are relevant to their needs. For example, customers can subscribe to broadcast informa!
tion only for the specific hardware and software products that they purchase and use. TIB/ContentBroker is an integral part of the TIB/ActiveEnterprise suite of products announced today -- the first strategic and tactical applications integration framework designed to link some or all computing resources -- all systems, all applications, all data -- within an organization. TIB/ContentBroker provides for efficient distribution and management of many forms of information including documents, web content, real-time data and executables. Data feeding the new electronic service delivery system comes from a variety of systems within 3Com and is presented to customers on an event-driven basis as one flow of information via a web-based format. 3Com customers can define information based upon their profile or individual interests and this information is automatically posted on the user's desktop as it becomes available. As a result, 3Com customers save time by no longer having to surf !
the Web for updated information. With this innovative system, customers are assured of immediately receiving pertinent information critical to their business and network environment. "3Com is proud to use TIBCO's leading edge push technology for our new web-based, proactive customer service information delivery system," said Chu Chang, vice president and general manager of 3Com Enterprise Customer Service division. "Satisfying our customers and meeting their needs for timely information is our highest priority. This state-of-the-art electronic service delivery system O which feeds relevant information immediately to the people who need it to maximize their productivity -- is a tremendous competitive advantage for 3Com. TIBCO's industrial-strength middleware made it a reality." "We are seeing strong market demand for state-of-the-art customer service information systems based on event-driven technology," said Jay Verkler, vice president of internet technologies at TIBCO. "The f!
act that 3Com has bought into the TIB/ActiveEnterprise product suite to deliver this powerful customer service capability is a tremendous endorsement of the event-driven paradigm and is a dramatic example of 3Com's commitment to deliver the highest quality and most up-to-date information to their customers."
About 3Com Corporation
3Com Corporation enables individuals and organizations worldwide to communicate and share information and resources at anytime from anywhere. As one of the world's preeminent suppliers of data, voice and video communications technology, 3Com has delivered networking solutions to more than 100 million customers worldwide. The company provides enterprises, network service providers and carriers, small businesses and consumers with comprehensive, innovative information access products and system solutions for building intelligent, reliable and high performance local and wide area networks. For further information, visit 3Com's World Wide Web site at 3com.com, or the press site at 3com.com.
About TIBCO Software, Inc.
TIBCO's software is now a de facto standard for enterprise-wide event-driven computing in finance, manufacturing, construction, electronic commerce and other industries. Dozens of companies have endorsed TIBCO software for Internet/intranet applications. Among those companies that have announced alliances with TIBCO are: IBM, Cisco Systems, 3Com, Microsoft, Oracle, Hewlett-Packard, Informix, i2 Technologies and Ernst & Young. TIBCO is an international market leader and pioneer in software tools and services for building distributed applications that provide event-driven and real-time information exchange throughout the enterprise. The company developed and patented publish/subscribe technologies that allow for interapplication communications across heterogeneous environments. Based in Palo Alto, Calif., TIBCO Software, Inc. was formed in 1997 from TIBCO Inc., a company which first became prominent by supplying information management systems to financial trading rooms. TIBCO!
Inc. was acquired in 1994 by Reuters Holdings PLC (NASDAQ:RTRSY), the international news and financial information services group. TIBCO Software is majority-owned by Reuters. In 1997, Cisco Systems, Inc. purchased a minority stake in TIBCO Software. Its sister company, TIBCO Finance Technology, Inc. is a premier supplier of digital trading systems and integration technologies to finance services firms worldwide. For more information, contact TIBCO at 650/846-5000, or on the World Wide Web at tibco.com.
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CONTACT: 3Com
Arlene Chua, 408/326-2015
arleene_chua@3com.com
or
TIBCO Software Inc.
Kathleen Farmer, 650/846-5110
kfarmer@tibco.com
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