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Pastimes : Adventures Beyond the Horizon

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From: roto2/19/2024 4:45:00 PM
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The Best and Worst Airlines of 2023
U.S. carriers avoided many of the snafus of previous years—here’s who did the best job of delivering what fliers needed

By Dawn Gilbertson, Allison Pohle and Kevin McAllister
Updated Jan. 25, 2024

On airlines’ long, uneven shift from empty flights to packed planes, 2023 will go down as the year they got their act together. Mostly.

Major U.S. airlines sharply reduced cancellations and improved on-time arrivals, a relief for passengers after big-time travel troubles in 2021 and 2022. Hold the confetti cannons, though: Baggage handling and tarmac delays remained iffy, and passenger complaints were stubbornly high.

Anyone who boarded a flight likely felt a sense of order not seen since 2019. Still, better is far from perfect as the industry faces air-traffic control issues, clogged airports, weather woes and unforced errors.

And the winner is…

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