AMERITRADE HLD A (NASDAQ:AMTD) Message Board

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Non-Tech : AMERITRADE HLD A (NASDAQ:AMTD)

AMTD 0.990

-1.0%

Feb 5 3:59 PM EST

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To: Gil Gilbertson who wrote (212)	2/18/1998 11:42:00 PM
From: Paul A	Read Replies (2) of 1848

To be very honest, Ameritrade needs to be very very careful right now. They are in serious danger of destroying everything they have worked hard for up to this point. I have been using their service for quite some time now, and over the last few weeks I have had to alter my trading to accomodate their lack of support. Forget buying/selling during market hours. Its like working with 15 minute delays. The internet is impossible to use from 9:15-10:30 on busy days. The confirmation system is busy about 70% of the time, to speak with a live broker plan on about 5-10 minutes. Touch tone is usually VERY reliable but often shuts down for about 1/2 hour in the morning since everyone is obviously catching on that it is the only thing that works during peak hours. Look.. I personally hate when other folks post negative messages regarding a stock they dont even own. I dont invest in AMTD, but as a user of their service- voicing these concerns to you folks in my opinion is very important. I will be switching my account very shortly and will be paying a flat $45 per trade. The 'discount' comes at a price, and I hope Ameritrade gets it together. They have a dedicated staff, and when things work they work great. Time is everything in this market. Ameritrade needs to decide who they want as a customer. If joe six pack investor wants to make 1 or 2 transactions a week, their service is fantastic. I tend to do anywhere from 5-10 per day and am finding it impossible to do business with these folks any longer. ... Its now 11:45 on the east coast. I made 3 transactions today. I was unable to reach their confirmation support all day, and when attempting to reach them 'voice' I had to terminate my call 2 times after holding for over 20 minutes. At 7-8:30 their website was shut down to me. I just got on before posting this message and was able to get my confirmations. Not acceptable.

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