Adobe Has Made It Too Easy to Hate Them
Another week, another public relations nightmare for Adobe. While not every controversy is Adobe’s fault, each is understandable in the larger context: Adobe lost people’s trust a while ago, and everything it does is under a microscope. Just over a month ago, an Adobe exec called AI the “new digital camera.” Simultaneously, an Adobe marketing campaign chucked photographers under the bus, and not for the first time, which caught the attention of the American Society of Media Photographers (ASMP). At the very top of Adobe, there is a concerning and frustrating lack of understanding about art and the people who make it.

Adobe’s Employees Are Just As Upset at the Company As Its Users…
Adobe’s employees are typically of the same opinion of the company as its users, having internally already expressed concern that AI could kill the jobs of their customers. That continued this week in internal discussions, where exasperated employees implored leadership to not let it be the “evil” company customers think it is. This past week, Adobe became the subject of a public relations firestorm after it pushed an update to its terms of service that many users saw at best as overly aggressive and at worst as a rights grab.

Adobe’s controversial cancellation policy under FTC investigation
Adobe could face severe fines after it was revealed that the Federal Trade Commission (FTC) is conducting an ongoing investigation into the company’s cancellation policies. Users claim that Adobe’s unsubscribing process is overly complicated and includes unfair additional fees, leading the FTC to issue a subpoena to the brand in June 2022.

Adobe needs to stop behaving badly
I just wrote a pissed off feedback message in their unsubscribe page last night. I accidentally signed up for a “yearly subscription that bills monthly”… I misread it and thought it was just a monthly subscription.. and get this.. if I cancel early I get billed the full yearly amount…. AND there is no way to turn off auto renew.. so now I have to set my own reminder at the end of year to cancel my subscription, and if I forget I need to pay for another “yearly subscription billed monthly”.. that I cannot cancel without a fee.

Abusive BullSh**

Adobe embroiled in anti-trust issues…
The San Jose, California-based company said in a regulatory filing that since June 2022 it has been cooperating with the Federal Trade Commission (FTC) in response to a civil investigative demand seeking information regarding its disclosure and subscription cancellation practices. … Adobe’s $20 billion buyout of cloud-based designer platform Figma has also been probed by Britain’s competition regulator.