| | | Steve Jobs’ vision from 25 years ago makes more sense now than it ever did
By David Price
Editor, Macworld JUL 22, 2024 3:30 am PDT
Hands on with the future
Trapped as I am on a rainy island in the North Atlantic, I spent the early months of this year watching on enviously while U.S. colleagues plunged into the world of spatial computing. But now that Vision Pro has launched in the U.K., I’ve finally had a chance to try it out for myself. And while I’ll write more about the experience soon, the first thought that struck me was how important Apple’s retail stores are to this launch–far more, in fact, than they ever have been for a previous product release.
The thing about Vision Pro, and this is both the device’s greatest strength and its biggest challenge, is that it’s totally different. Before the iPod came along, we knew in a general sense how to use MP3 players. The iPhone was reminiscent of the familiar iPod, and arrived in a world already flooded with mobile phones as well as smartphone/PDA concepts. AirPods were just wireless EarPods, and the Apple Watch is, well, a smarter watch. But the Vision Pro isn’t like any Apple product we’ve seen before. Yes, it’s a headset, but it’s not really comparable to any of the rival VR and mixed-reality headsets already on the market. Vision Pro is far more ambitious (and expensive) as a universal computing and entertainment platform. Using the product is an experience that’s difficult to imagine, and almost as difficult to describe. You simply have to try it for yourself.
It’s lucky for Apple, then, that the company owns a network of high-end retail outlets across the globe where customers can try out Vision Pro in a controlled environment, one with teams of trained, patient experts, cupboards full of various sizes of strap and light seal, and even a machine that can check your glasses to work out which lenses are needed. Part of the demo process involves having your face scanned to work out which accessories will provide the optimal fit and swap it out if the scan isn’t 100 percent reliable. In my case, the proposed seal was sent away and replaced with something better in a matter of minutes.
Using the headset, meanwhile, is often counterintuitive, at least at first, but a knowledgeable Apple employee able to answer questions and anticipate any difficulties makes it all seem intuitive. Selecting onscreen elements by looking at them and then tapping your finger and thumb together is a little mind-blowing, and you need someone to help. None of this would work if you were trying to buy entirely online and test it out at home.
This all seems normal now: Apple is known for its little oases of glass and pale-wood furniture. But lest we forget, it seemed like a bizarrely illogical move when the first Apple Stores opened back in 2001. At a time of relentless bricks-and-mortar decline, Steve Jobs–not for the first or last time–swam against the tide, deciding to spend more on retail, upgrading from stores-within-a-store to dedicated outlets in expensive locations. With more and more customers buying online, and most companies looking for ways to downsize their physical locations, this seemed not so much insanely great as just… insane. But it proved a masterstroke.
What Jobs understood was the importance of Apple presenting itself as a tribe; and tribes need somewhere to meet and commune. The stores also acted as a gigantic advert for the company’s values, embodied as much by the small details of the furnishings as by the (sometimes unsettling) positivity of the staff. Walk into an Apple Store and you understand what the company is about before you pick up a product.
On the more practical side, Jobs may also have felt that a company selling premium products needs a space where it can demonstrate that they’re worth the extra money… and walk less tech-savvy customers through their operation. We may think iPads are easy to use, but newcomers are more likely to buy one if a kindly expert shows them how they work. The Apple Store concept seems so obvious in retrospect, but it really wasn’t at the time. What we certainly didn’t know in 2001 was that Apple would one day launch a $3,499 product that needs potential customers to be guided through a complex half-hour demo; a product that would have zero chance of success if the Apple Store didn’t exist.
Link: macworld.com
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ZDR's Take: This article highlights a factor in Apple's success after Steve Job's return that doesn't get mentioned much has been crucial in driving sales of Apple products over the last three decades. The first iPhone was release in 2007, some six years after the first Apple Stores opened, and by the end of September that year then they had 197 of them.
Remember all the media hype and coverage around major product launches back then, showing huge lines of customers waiting to buy the latest gadget on first day of release? Some would queue for days ahead of time just to be one of the anointed few. The frenzy was palpable and the news media covered them extensively. You can't buy that kind of advertising at any price. |
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