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Non-Tech : Any info about Iomega (IOM)?
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To: Kashish King who wrote (48509)2/22/1998 3:03:00 AM
From: Reseller   of 58324
 
Rod>>Reseller, you are claiming a 1% out-of-box failure rate but you have the same information gap as Iomega in that regard: you are relying on returned merchandise or complaint reports coming in once they leave your premises. In fact, the number of problem drives (including those which have intermittent problems) is almost certainly much higher and I would hasten to add that we're talking about the entire system here: drives plus cartridges. So, your observations are in line with those being reported by Iomega, but they don't tell the whole story as I'm sure you'll agree.<<

Rod, when you say out-of-box ( a term used in the trade to identify product right out of the box ) you are implying that the product was dead on arrival ( DOA )

I was very explicit about what I said but let me explain further.
I had 2 defective drives one drive was DOA the other was an ATAPI drive that was sold and than returned as defective. For all I know the customer could have dropped it or whatever ?

We are a small store front computer store and part of our being is service, all warranty work on all products that we sell are handled thru us. In fact all OEM drives must be taken back to the place of purchase for this type of work. I am not aware of any drives that I've sold having intermittent problems.

I can't speak for Iomega but can only relay my own experiences.

FWIW
Regards,

Reseller
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