**OT**
Here's some old news...but may react well to earnings...NICEY, .... This technology is getting so big its hard to keep up with the food chain!
Company Press Release
SOURCE: NICE Systems, Ltd.
NICE Systems Introduces Performance Measurement Solution on CTI
Voice/Data Server
NiceUniverse 3.0 Released During Call Center 98
DALLAS, Tex., Feb. 4 /PRNewswire/ -- NICE Systems Ltd. (Nasdaq: NICEY - news) announced today that it has unveiled
the newest release of its call center performance measurement solution, NiceUniverse, version 3.0 during Call Center 98. The
product is integrated with NICE's NiceLog and NiceCLS systems, and supports the industry's leading switches including
Nortel, Lucent and Aspect.
''The focus of our applications is to address the compliance, performance and risk management issues of the call center,'' said
Morgan Sturdy, president of NICE Systems Canada and head of NICE's North American Sales Division. ''Our goal is to offer
clients logging and monitoring systems that are easily integrated with their existing computer network and telecom
environments.''
NiceUniverse is a CTI application that automates call center recording and monitoring and assists management in objective
evaluation of agent performance. Actual voice recordings are stored on the NiceUniverse voice/data server while call details
are stored in a Windows NT-compatible database. Agent transactions can be archived and easily retrieved, and calls are
played back from the voice/data server to the reviewers telephone.
Other features include: Year 2000 compliance, system alarm notification, free-seating support, flexible scheduling,
acceleration/deceleration of playback, silence indications, voice annotations by reviewers, custom report generator,
import/export of data and a future migration path for NICE's screen capture functionality.
NICE Systems is a leading global provider of Computer Telephony Integrated (CTI) logging, quality measurement and
workflow solutions for voice, fax and data. The Company provides reliable and secure systems for managing communication
transactions in organizations. NICE Systems products meet the increasing demands of financial institutions, call centers,
securities traders, law firms, air traffic control sites, public safety, transportation and utility organizations. NICE is
headquartered in Tel Aviv, with offices in the US, Canada and Germany. For more information, visit NICE's website at
nice.com.
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of
1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only,
and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market
requirements, decline in demand for the company's products, inability to timely develop and introduce new technologies,
products and applications, loss of market share, pressure on pricing resulting from competition, inability to maintain certain
marketing and distribution arrangements, which could cause the actual results or performance of the company to differ
materially from those described therein. For a more detailed description of the risk factors and uncertainties affecting the
company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission. |
