I had a connectivity problem with a client's computer not long ago. Their local IT guy had come in and added some Windows 11 workstations, and for some reason, all but one connected fine. After some time of frustration they call to see if I could help. Strangely, they had an on Windows 7 machine as their peer-to-peer server (which shouldn't have been a problem, actually). I worked on it during the afternoon, and was totally pulling my hair out; nothing made sense.
I went to grok, explained to it the precise hardware/operating system on the network, and requested a specific trouble shooting outline that is guaranteed to lead to a solution.
It returned a step-by-step process that allowed me to eventually zero-in on precisely where the problem was, even though it required getting quite deep into internal settings that normally don't ever get touched by anyone. It was an amazing process, one I would never have thought to pursue on my own.
I have found it quite useful for tracking down problems with health insurance claims, which I often see, in which secondary claims have to be submitted encoded in ANSI formats, where diagnostic messages are conflicting/hard to interpret. I have found that I can take the relevant portion of the claim, stick it into a text file and upload it to grok (in a HIPAA compliant way) and ask it to verify and balance all the data in the claim, and within seconds it will produce a human-readable summary of every problem area in the claim. This has been most useful during the last year since changing all my customers away from Change Healthcare a year ago after their crypto-virus attack last February.
I find a lot to do with it, although they're all things I could do manually before. But it is a fact it speeds the process in my use cases. |
