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Non-Tech : Datek Brokerage $9.95 a trade

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To: Peter Stern who wrote (6970)	2/25/1998 12:26:00 PM
From: Debra Orlow	Read Replies (1) of 16892

Peter, I want to thank you for responding to our complaints. Accessing and using the system today was a breeze compared to the past few days or week. I will not join in with those that flame you. You have listened, responded, and changed things in the order of compromise. We should all hope that most things about businesses with which we do interact would listen and respond as quickly. Kudos. I do agree with one poster about the following: "The practice of bookmarking a server and connecting to it everyday is NOT the best way for you to find the least loaded server. The BEST way is to bookmark the login page and....." Each and every time that I did try this, my system bit it up and spit it out. Locked up, reboot. Everytime. That is why I bookmark the servers. One other question: will there be a separate way to access charts, news, etc? Again, thank you for the quick action. We always cannot read our customers' minds in what we think they would like, but the trick is to change to what they do like as quick as possible thereafter. I do know that you get more flames than kudos, that is the nature of the beast. People are quick to complain, slow to praise. Thanks again. Debra

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