RE: CNXC
Their work is divided into three main areas:
- Design: They help companies figure out how to make their customer journey better (e.g., "How should our app’s help section look?").
- Build: They create the technology, like AI chatbots or automated phone systems, to handle customer questions.
- Run: They provide the actual people (over 400,000 employees... WOW) to answer the phones, manage social media comments, and process paperwork.
How They Earn MoneyConcentrix earns money by charging other businesses for their services. They have over 2,000 clients, including more than 150 of the Fortune 500. Their revenue model works in a few specific ways:
| Revenue Stream | How it Works | | Service Contracts | Companies pay them based on the number of hours worked or the number of customer "tickets" (calls/emails) they resolve. | | Technology Fees | They charge for the use of their proprietary AI and software tools (like their "iX" platform) that automate customer interactions. | | Outcome-Based | In some cases, they get paid based on results, such as how much money they recover in collections or how many products they sell during a support call. | | B2B Sales | They help other companies find new business clients and take a cut or fee for managing that sales process. |
If they can reduce or increase efficiency of those half-a-million people there may be some value in all that goodwill, but damn, it's like 5 times population of my hometown - ridiculously huge number of people |
