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Strategies & Market Trends : Value Investing

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E_K_S

To: E_K_S who wrote (78806)	12/26/2025 11:13:22 AM
From: Bob Rudd	1 Recommendation of 78954

AI isn't just a threat to CNXC, it's also an opportunity as they've been implementing AI to improve their customer service offerings. This is the most recent announcement. CNXC announced a new suite of pre-built, emotionally aware Conversational AI Agents designed to make adding AI to the brand experience faster and simpler. Created for brands who want to intelligently transform their operations with the power of agentic AI without the complexity of building it themselves, the suite of intelligent agents can get answers, track orders, schedule appointments, and handle payments with understanding and empathy, according to each client’s brand voice. The “starter kit” offers four agentic AI agents – Product Support, Order Status, Appointment Scheduling, and Collections – that are designed to solve the most common customer challenges. Nespresso partnered with Concentrix to implement advanced AI conversational technologies to drive a better overall brand experience.

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