The saga continues
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BackTradingView screen is refreshing repeatedly, wont stop tried all options now is uselessChart • 3 minutes ago • Received
 SkylosJim
Jan 10
TradingView screen is refreshing repeatedly, wont stop tried all options now is useless
 James B.
Jan 12
Hi! Thanks for getting in touch! My apologies for the late response—tech support is unavailable on weekends.
We have studied the report and came to the conclusion that the problem is probably caused by some issues with your internet connection. You had 13 disconnects, and the ping was too high at the moment you sent this ticket:
maximum: 1618 ms
average: 568 ms
Also, could you please check how it works with an alternative internet connection? In addition, please disable any third-party software (e.g., VPN/Firewall).
Kind regards!
SkylosJim
Jan 16
I'll haver to disagree JAmes as it was all day... and I rebooted things many timesAnd 5 minutes ago? It started again = so I am closing the program = my internet is fine = I am doing ok with Tasty and MedVed so what's the next move?
James B.
Jan 16
Hi!
If your internet connection is stable now, but the issue still persists, could you please send us a new support ticket right at the moment you face the issue directly from the chart? This way, we will be able to check the corresponding technical logs and investigate further.
Once you open a ticket, please, let me know in this current discussion so that we can find it quicker.
Thanks!
SkylosJim
Jan 20
What is the bet way to open tickets that do not take an hour of screwing around please?
James B.
Jan 21
Hi!
Please open the Chat assistant window and ask the bot to contact support.
Thank you.
SkylosJim
Jan 25
I am really not sure what to say other than NOW, it is 5.08am EST and I have had this open for maybe 3+ hours? And it started to refresh again and will not stop. My internet connections is fine, i ping all during the day and speedtest @ testmy.net is normal It renders this UN-USEABLE during my free time I have time to scan and set up for the next week. Last week, I lost a whole day of my time = time? Is my "money"
SkylosJim
Jan 25
Now it has stopped it was from like 5.03/5.04am if you are able to have your guys look what happened
James B.
Jan 25
Hi!
Could you please send us a new support ticket right at the moment you face the issue directly from the chart? This way, we will be able to check the corresponding technical logs and investigate further.
Once you open a ticket, please, let me know in this current discussion so that we can find it quicker.
Thanks!
SkylosJim
Jan 26
It just started again If it did not take 30 minutes to create a foolish AI crap thing? You would have it by now = still doing it I am not getting paid top waste my life om your AI I do not cry wolf I report things that are broken
SkylosJim
Jan 26
Now it stopped again... interesting = 5.xx am again timeframes
James B.
Jan 26
Hi!
As I can see, you didn't create a new support ticket. Could you please try again?
Thank you.
SkylosJim
Jan 27
5.06/5.09am EST doing it again TAKE 10+ minutes Create a new ticket? ?? For a 3 second operation to report a bug/flaw? I will if you pay me by the hours
James B.
Jan 27
Please open a new ticket right at the moment you face the issue directly from the chart. This way, we will be able to check the corresponding technical logs and investigate further. Otherwise, we are unable to proceed, I am afraid.
Thank you.
SkylosJim
3 minutes ago
I am so sorry but I think I will be able to proceed but getting in contact directly with the people that really run this operation. I thank you for your help, as how long have you and I been battling? The refreshing issue seems to have stopped. I wonder how? = I have not changed any of my habits since belonging to this operation. Now? I am facing another issue = and from the PAGE IN QUESTION? There is no way to access support to obtain a 'screenshot' for you so here IT is James.
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