You were asking a little while ago about how the dealers feel right
now. This is a recent post on a thread I share with other dealers and
owners.
Security once meant a company had integrity!!! Some companies
would have you believing security monitoring is like using a phone? I
think this is going to lead us all into very close partnerships in the
future.
Rogers now knows this and is building on it. Counterforce must build
On the group they have now. I feel in both marketing and programs to
Combat any market share loss potential.
Message
Read the latest on NG and thought I recognized what I had sent to
you in it. Possibly not!
What I said was that they had contacted a DVAC customer who has
Sur-Gard panel and leased line and subset and said that they would
Replace it for free with a digital transmitter. The telemarketer told my
customer that the system was ULC "listed" or "approved" (don't
know which he said [and yes, I do know what is correct]). The
telemarketer faxed my customer a "Changeover Quotation" and a
sheet outlining the benefits of ULC and a sample certificate that he
said was for the system that they would be installing. It was to be
$16.00 total, no extras, operating, and was for an unspecified time
period. There is a box that contains the words "Monthly Monitoring
Fee ""?"" Month Term".........$16.00. I take this as not being a time
limited offer but one that they are saying is permanent.
My customer went nuts, called me, I talked to her for a period and I
called VSN. The telemarketer said that the ULC certificate would be
issued for the digital installation. When I asked pointed and specific
questions about the ULC certificate of the telemarketer I was then
referred to the VSN station manager who said his employee was in
error and said that there would be no certificate, but all prices were
accurate.
My customer was told by their insurance carrier that they had to have
the DVAC setup as it existed, and then understood that they were
comparing apples and oranges. (No, make that lemons).
I kept the customer, both at work and home, and they will be telling
other business persons to watch out for this enticing and possibly
dangerous offer from VSN-Bell. (The VSN telemarketer said that they
were a branch of Bell, which may be a sort of violation of CRTC of
other rule.)
If this is the situation you mentioned in the NG, please be advised that
I am prepared to say it again to anyone who is in the trade and needs
to know. I have a full copy of the fax sheets that were sent by VSN to
my customer and if you like I will photocopy them (less my
customers name etc) and mail them to you. Need an address if this is
the case.
I will not be letting the documentation I have out of my possession,
but it is at your disposal.
End Message
In my opinion this type of action is going to hurt Bell Canada
in the long run but we have to deal with it now!! The good thing is it will make us much stronger and I have already found the security companies getting better themselves.
We have solutions we have to get them in place ASAP. |
