To all,
Below is another e-mail and subsequent reply from Mr. Guffey:
From: Phlailers@aol.com
Sent: Tuesday, February 24, 1998 2:47 PM
To: GuffeyS@atct.com
Subject: Some Questions
Hello Scott,
Please comment on the items listed below:
1. It was posted on the Yahoo! thread that ATC is advertising on
the radio to
recruit employees for America Online support. Can you comment
whether ATC has
been making radio ads in the Dallas area? The poster also
mentioned that ATC
was advertsing for America Online support positions at a job
fair. Is there
any truth to this?
2. The same poster on Yahoo! mentioned twice that ATC is in
negotiations with
the U.S. Postal Service. Can you say anything about the veracity
of this
rumor?
3. Teletech Holdings Inc (TTEC) announced yesterday that they're
acquiring
Intellisystems, Inc, a developer of automated product support
systems. I
believe that WTSC obtains roughly a third of their revenues this
way. Does ATC
have any interest in this sector of the teleservices industry?
4. Integrion was not mentioned in the last conference call. In
past conference
calls this client has always been described as growing. Is
Integrion still a
client? Has the growth subsided?
5. When were the revenues for Universal Card separated from
those of other
AT&T revenues?
6. During the last conference call Chicago RTA was described as
a client with
growing revenues. Have the number of workstations in Chicago
increased from
the 69 declared on the most recent 10-K as of 9/12/97?
7. Has a site been chosen for the next new call center? Will
there be an
announcement (press release)?
8. During the conference call Mr. Santry answered a question
about sales reps,
stating that there are currently two. Is Holly Fergus one of
them? Or are
there two reps visiting prospects in addition to the VP of
Marketing?
9. Does ATC still have alliances in place with ISI Professional
Services and
Arthur Anderson?
10. I recently read about George H. Bennett joining DATA RACE,
Inc. In the
announcement Mr. Bennett's most recent position is given as
Senior VP of Sales
and Marketing at ATC? When did he leave ATC?
Thanks in advance for any information that you can share on
these subjects,
Phil Jones
Date: 98-03-09 13:16:44 EST
From: GuffeyS@atct.com (Guffey, Scott (Irving))
To: Phlailers@aol.com
Phil -
Now that I am back in the office for a few hours:
1. Yes we are making calls for a subsidiary of AOL.
2. I can not comment.
3. One of our differentiators from other teleservices companies is
our technology. We are able to develop systems (several of which are
patented) such as the one referenced in your question in-house without
having to go outside to acquire it. For instance, we have the "ability
to intelligently forward session information to a live agent via an
e-mail request for further assistance" as highlighted in the
TTEC/IntelliSystems press release.
4. Integrion (formerly Visa Interactive) dipped slightly from the
first fiscal quarter. However, we expect it to expand now that it is a
consortium including IBM and over 20 major banks offering on-line
banking services.
5. I believe it was near the time AT&T announced plans to sell the
unit.
6. No, it is still at 69
7. A site has been chosen but will not be announced until the lease
has been signed.
8. Holly Fergus is not one of the two salespeople.
9. Yes
10. Shortly after he arrived
Best Regards,
Scott |
