re On the other hand, I have stopped buying Dell products because they are CRAP, and the "customer service" is a sick joke
That's odd. This past weekend I met a friend I hadn't seen in several years. Of course, I was wearing one of my DELL shirts, so he asked me if I were working for DELL. I replied that I was not, but that it made a lot more sense to me to wear a DELL shirt than a "Tommy Hilfiger" or "LA Gear" shirt, or Nike shoes, since I own a bit of DELL stock. He said, "Yes, it's a great company. I wouldn't ever buy anything but DELL again. You know you get a 1-year on-site service guarantee?" I did. He continued, "About a year ago, I had a problem with the modem on one of my machines. I called DELL, talked to a service representative -- at 9:00 AM the next morning my doorbell rang and a man delivered and installed a new modem" (My friend lives some distance NE of Dallas.)
I have previously posted my own experience with their service. Nor have I EVER heard anecdotal evidence which was negative. Therefore, with all due respect, I would like you to expound upon "sick joke" -- if you have a legitimate complaint, I feel certain that posting it here is likely to get you some satisfaction. On the other hand, you claim to be a lawyer, so, should your statement be non-factually based, you would understand the legal considerations better than I.
DELLish, 3. |
