Would this be one of the top 10 OEMs they signed? This isn't too promising...
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Wednesday March 18, 8:01 am Eastern Time
Company Press Release
Toshiba Ships SystemSoft's SystemWizard On New Equium Desktop PC Product Line
Industry-Leading Problem-Resolution Technology Underscores Toshiba's Commitment to Customer Satisfaction
IRVINE, Calif.--(BUSINESS WIRE)--March 18, 1998-- Toshiba America Information Systems (TAIS) and SystemSoft(R) Corp.
(NASDAQ:SYSF - news), today announced that Toshiba is shipping a customized version of SystemSoft's industry-leading problem-resolution
software, SystemWizard(tm), on its new line of corporate desktop PCs. Bundled as ''Expert Intelligent Help'' on Toshiba's Equium 7000S and
Equium 7000D systems announced today (see separate release), SystemWizard enables Toshiba users to automatically identify, diagnose and
resolve thousands of common computing problems, often eliminating the need to call technical support.
''Including SystemWizard on our new Equium PCs is an important step in Toshiba's strategy to provide all of our customers with best-in-class,
easy-to-use, PC support,'' said Jeffrey Friederichs, vice president of worldwide marketing, Toshiba's Computer Systems Group. ''By ensuring
Toshiba customers have direct access to the industry's most advanced, automated problem-resolution technology, SystemWizard enables us to
significantly improve the user experience and gives the Toshiba brand a measurable level of differentiation. With the successful implementation on
the Equium, we can envision expanding the integration of SystemWizard to other Toshiba product lines in the future.''
''Toshiba's strategic decision to include automated problem-resolution capabilities on its new Equium PCs demonstrates its commitment to
improving quality, innovation and customer satisfaction,'' said Robert F. Angelo, chairman and chief executive officer of SystemSoft. ''By licensing
SystemWizard on its corporate desktops, Toshiba further affirms SystemSoft's technology leadership in automated problem-resolution software
and underscores the importance of providing corporate users with a powerful solution in the ongoing battle for fast, easy-to-use technical
support.''
SystemWizard from SystemSoft, the core technology of Toshiba's Expert Intelligent Help system, contains a knowledge base of common
configuration and usage information. By asking the user a few simple ''yes/no/don't know'' questions, SystemWizard leverages its knowledge
base of information to quickly hone in on the problem and automatically implement the appropriate solution, with little or no user intervention
required.
ABOUT SYSTEMSOFT
SystemSoft is a leading worldwide provider of system-level, connectivity and problem-resolution software. Founded in 1990, SystemSoft
reported annual revenue of $42.6 million in its 1998 fiscal year. SystemSoft licenses its products primarily to Original Equipment Manufacturers
(OEMs). Its clients include Acer, AST Computer , Compaq (NYSE:CPQ - news), Dell (NASDAQ:DELL - news), Gateway 2000 (NYSE:GTW
- news), Hewlett-Packard (NYSE:HWP - news), Hitachi, IBM (NYSE:IBM - news), Intel (NASDAQ:INTC - news), Micron Electronics
(NASDAQ:MUEI - news), Packard Bell NEC, Sykes Enterprises (NASDAQ:SYKE - news) and Toshiba. Information on SystemSoft products
and services is available on the World Wide Web at systemsoft.com.
ABOUT TOSHIBA AMERICA INFORMATION SYSTEMS
Headquartered in Irvine, CA., with annual sales of approximately $4 billion, Toshiba America Information Systems (TAIS) is comprised of nine
divisions which manufacture and market a wide range of business and information-oriented products in the United States. Products include
portable and desktop computers, disk drives, plain paper copiers, facsimile systems, voice mail systems, digital key telephones, toner products,
optical fiber modems and digital cameras. TAIS is an independent operating company, owned by Toshiba America, Inc., a subsidiary of the $48
billion Toshiba Corp., the sixth largest electronics and electrical equipment manufacturer, and the world's 37th largest corporation in terms of
sales. Toshiba Corp. is a world leader in high technology products with 303 major subsidiaries and affiliates worldwide. For dealer referral and
product literature, call 800-334-3445, or visit the company's World Wide Web site at computers.toshiba.com.
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Any statements that are not historical facts contained in this release are forward looking statements, including statements concerning future
product plans and management's goals and objectives. Those statements are subject to risks and uncertainties that could cause actual results to
differ materially from those anticipated, including but not limited to, those relating to product demand, pricing, market acceptance, competitive
products, risks in product and technology development, and other risks as identified in the Company's Securities and Exchange Commission
filings.
Contact:
SystemSoft Copithorne & Bellows Toshiba
Melissa Crowe Sara Buda/Tim Hurley Derek Overbey
508/651-0088 617/450-4300 714/254-7500 |
