MSFT Internet Explorer vs. NSCP Navigator Message Board

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Technology Stocks : MSFT Internet Explorer vs. NSCP Navigator

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To: nommedeguerre who wrote (18301)	3/30/1998 11:39:00 PM
From: George Yorg	Read Replies (3) of 24154

Norm, I am somewhat sorry you mentioned MSN. It is hard to believe my simple story. I tried a trial version from Compuserve in July 1996, go on once, lost the connection and also any chance to reconnect. Everything had gone wrong.. I notified them directly after Compuserve said I had to communicate directly. Never got an answer. Because I had inadvertently put the charge on my wife's credit card. I didn't see it for about 8 months. When I found out that I was being billed I tried calling them. After waiting on the line for a half hour to 45 minutes about 8 times over a 2 month period I quit for a while and made a spasmodic try once in a while. FINALLY THIS PAST JANUARY I reached someone on the phone and told her my sordid story. She said I would have to write them a letter of cancellation and review the billings in it. Then she said I would only get back my money for the past six months. About this time I was a bit angry, but I asked to speak to a supervisor. She went to look for one and of course he was in a meeting but would call me back. NEVER HAPPEN. Since then I have sent 3 feed back messages, a letter to Bill Gates, and a letter to the director of operations at MSN. Today, March 30 I received a letter, unsigned, crediting me with $24.75 and that is for 5 months instead of 16, after I have spent about 20 hours of my time trying to connect and cancel and another 25 hours trying to get rid of MS Explorer.. Unsuccessfully, of course. Anybody for class action. The letter from them of course made no mention of my travails or any apology for their total crassness.They only regret losing me as a member, even though I never was one. It is one huge monolith with absolutely no sense of humanity within it. I am convinced that they have had fun and profit from sabotaging any attempt by any person who does not wish to be a MS client. Regards, george Yorg.

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