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Bay Networks Appoints New Vice President of Worldwide Customer Service; Bill Ferone to Head Customer Service Organization Worldwide
BusinessWire, Tuesday, April 07, 1998 at 08:25
SANTA CLARA, Calif.--(BUSINESS WIRE)--April 7, 1998--Bay
Networks(R), Inc. (NYSE:BAY) today announced the appointment of Bill
Ferone as Vice President, Customer Service, Worldwide for Bay
Networks.
In this new position, Ferone will lead the effort to raise Bay
Networks' worldwide customer service to new levels of excellence.
Ferone will report directly to Dave Shrigley, Executive Vice
President of Marketing, Sales and Service for Bay Networks.
Bay Networks' customer service and support is already recognized
as a world class organization, with operation centers in North
America, Europe and Asia providing 7x24 service to customers
worldwide. Ferone's charter will be to lead the organization into
the next phase of development -- building a best of breed
organization unparalleled across any industry.
"We are very pleased to have Bill join the management team at Bay
Networks," said Dave Shrigley. "With over twenty-eight years of
experience in the product support and services area, Bill will prove
to be an invaluable asset to our customer service organization, as
well as our company overall."
Bay Networks' Customer Service Vision and Commitment
Bay has been recognized by industry analyst firm Dataquest for
its commitment to customer service and support. "Philosophically,
Bay Networks believes that client loyalty depends on creating a
service experience that is easy to engage," said Ellen Carney,
senior analyst at Dataquest. "This service vision is pervasive
throughout the company, and the more visible role of service
differentiates Bay from its competitors," added Carney.
Before joining Bay Networks, Ferone served for 20 years at Amdahl
Corporation, holding several senior management positions, including
senior vice president of customer services, vice president of open
systems operations and vice president of product support and
services. Ferone began his tenure at Amdahl in 1978 as a software
support manager and then regional field service director. He was an
Amdahl corporate officer since 1987.
As senior vice president of customer services for Amdahl, Ferone
was responsible for the profitable development and growth of the
company's worldwide IT services business. Ferone created Amdahl's
Operational Services business unit, currently Amdahl's fastest
growing business.
Ferone also created Amdahl's Worldwide Open Systems Marketing and
led the company's open systems business. He was also responsible for
the profitable growth of the worldwide product support and services
business.
While Ferone led service at Amdahl, its customer services
consistently achieved the highest ratings in the industry for
customer satisfaction and received "Service Vendor of the Year"
awards from several Fortune 500 customers.
Bay Networks -Where Information Flows(tm)
Bay Networks, Inc. (NYSE:BAY) is a leader in the worldwide
networking market, providing a complete line of products that serve
corporate enterprises, service providers and telecommunications
carriers. The company offers frame and ATM switches, routers, shared
media, remote and Internet access solutions, IP services and network
management applications, all integrated by Bay Networks' Adaptive
Networking strategy.
With headquarters in Santa Clara, California, Bay Networks
markets its products and services around the world, providing 7x24
support coverage. For additional information visit the company's
World Wide Web site at baynetworks.com or call
800/8-BAYNET.
This release, other than historical financial information,
contains forward-looking statements that involve risks and
uncertainties. These statements may differ materially from actual
future events or results. For instance, factors which could cause
results to differ from future events include the timing of customer
orders, the rate of adoption of new technologies in the data
networking market, and competitive pricing actions, among others.
Readers are referred to the documents filed by Bay Networks with the
S.E.C., specifically the most recent reports on forms 10-K and 10-Q,
which identify important risk factors which could cause actual
results to differ from those contained in the forward-looking
statements.
Bay Networks is a registered trademark and Bay Networks -- Where
Information Flows is a trademark of Bay Networks, Inc. Other brand
and product names are registered trademarks or trademarks of their
respective holders.
CONTACT: Bay Networks, Inc.
Jeff Ferry, 408/495-2419
jferry@baynetworks.com
KEYWORD: CALIFORNIA MASSACHUSETTS
INDUSTRY KEYWORD: COMPUTERS/ELECTRONICS COMED TELECOMMUNICATIONS
INTERACTIVE/MULTIMEDIA/INTERNET MANAGEMENT CHANGES
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Copyright 1998, Business Wire
Companies or Securities discussed in this article:
Symbol Name
NYSE:BAY Bay Networks Inc
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