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Technology Stocks : Genesys Telecommunications (GCTI)
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To: sand wedge who wrote (86)4/8/1998 8:53:00 AM
From: Amsterdam  Read Replies (1) of 220
 
By workflow I mean the ability to route voice and data according to predefined business rules. An API allows an application to tie into a switch for example to get a screen pop, but there's no workflow involved there. Integrating a switch to an application isn't that difficult anymore.
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