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Technology Stocks : Network Associates (NET)

NET 170.43

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3:59 PM EST

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To: Mike V. who wrote (2358)	4/8/1998 6:41:00 PM
From: RoseCross	Read Replies (1) of 6021

<< Another question to be addressed the issue of supporting the existing customer base for the SLM and PM products. If the engineers are gone who will answer the customer when problems are reported? >> Tech Support, silly. Since when did the folks that actually wrote the program start answering the customer's questions? (Unless you're in a start-up company, or wrote the program yourself) I'll bet that since these products are now being pushed as modules in a suite (NetTools), the level of support will match the other products, and probably won't be the system-engineer level support of the past, simply because of the growth in distribution of the product - there's no way that extended support of that particular module would be cost-effective.

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