The following is a 10/30/96 press release describing Sprint PCS' customer service center:
Sprint PCS Opens National Customer Care Center
800-Person Facility Will Provide Customer Support for 100-Percent Digital 100-Percent PCS Wireless Network
FORT WORTH, Texas, Oct. 30 /PRNewswire/ -- Sprint PCS(SM) today announced the official opening of its state-of-the-art national Customer Care Center. The Honorable Kenneth Barr, mayor of Fort Worth, joined Andrew Sukawaty, Sprint PCS chief executive officer, at the dedication of the new center. The 150,000 square-foot facility, located at 4701 Mercantile Drive, will employ approximately 800 individuals from the Fort Worth/Dallas area.
"As we begin offering Sprint PCS service, our Customer Care Center is
expected to process millions of customer transactions annually," said
Sukawaty. "Our customer advocates will handle service activation, inbound customer care, telemarketing, credit and collections, and customer correspondence. This ultra-modern center will deliver a level of service matched only by the quality of our state-of-the-art PCS network."
Faerie Kizzire, Sprint PCS vice president of Customer Care said: "Our
Customer Care Center will operate 24 hours-a-day, seven days-a-week, and provide Sprint PCS customers with efficient, friendly service. Each of our customer care advocates has completed more than 320 hours of training."
Each Sprint PCS customer care advocate will be equipped with the tools
necessary to quickly respond to customer inquiries. Thirty-two television monitors are stationed throughout the facility to display inbound call traffic and other critical service issues. Additional resources include a client-server-based computer network with 15 mission-critical customer care applications, resulting in a virtually paper-less environment.
"We chose Fort Worth for the location of this facility because of the
strong economy and high quality of the labor force here," Kizzire said.
Sprint PCS is a partnership of Sprint Corporation, Tele-Communications, Inc. (TCI), Cox Communications, Inc. and Comcast Corporation. The partnership has licenses to provide PCS service in 33 Major Trading Areas (MTAs) with an aggregate population of 190 million making it potentially the largest wireless communications company in the United States. Sprint PCS plans to launch service in 15-20 of its markets by year-end with the remainder launching in
the first half of 1997.
The Sprint PCS network will be 100 percent digital and offer dramatically improved call quality and reliability ever today's cellular systems. Sprint PCS will operate at a higher radio frequency and use CDMA technology which provides clearer calls free from the static and cross-talk common with cellular phones. Designed for universal portable telecommunications, Sprint PCS systems will be feature-rich compared to conventional cellular systems. When fully deployed, Sprint PCS service will incorporate a portable telephone,
voice mail, caller ID, paging and other enhanced services in the basic PCS package. Sprint PCS phones also will have wireless data transmission capabilities in the future.
In addition, PCS transmission is more secure than conventional cellular, which suffers from eavesdropping on conversations and theft of electronic ID numbers. CDMA PCS digital signals are encrypted to minimize eavesdropping and cloning.
Sprint PCS, through its affiliate Sprint Spectrum/APC, launched the
country's first PCS service in November 1995 in the Washington, D.C./Baltimore area. Response to the service has exceeded expectations with more than 100,000 subscribers using the service through July 1996.
(SM)Sprint PCS and Sprint Personal Communication Services are service
marks of Sprint Communications Company L.P., used under license.
CONTACT: Shanon Rust, Director of Public Relations of Sprint PCS, 214-688-5844; or Kris Hoover or Bridget Braxton, both of Miller/Shandwick Technologies, 972-233-0876 |
