Datek Brokerage $9.95 a trade Message Board

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Non-Tech : Datek Brokerage $9.95 a trade

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next

To: Jon Normile who wrote (7850)	4/14/1998 11:53:00 AM
From: jawd	Read Replies (1) of 16892

You said: >>> Yesterday afternoon, we had technical problems that prevented us from processing our NASDAQ and listed orders for approximately a half an hour. There were some comments on this thread that Datek Online was able to profit from this situation. This is absolutely untrue. <<< I saw my 2000 DELL shares get sold at 3:09 about 20 mins before you say your problems started - somebody got the benefit of that sale - not me. >>> When we suffer a technical problem, not only do we not make money but we also don't meet the expectations that we set for ourselves. <<< You dont meet expectations AFTER the problem either. Nobody has had the courtesy to phone me and address my concerns nor reply to my email. I've phoned you twice and nobody gives any answers. >>> If you have a specific complaint please direct your complaint to our Customer Support (support@datek.com) or Compliance Department. <<< Been there - done that - I got no response. Yes I'm angry - not because you had a technical problem and I lost money - but because you have not addressed my concerns and needs promptly yet you have the time to write this stuff here disclaiming everything. Talk is cheap, you need to follow it with action. My name is John Haggins - a client who would appreciate some old fashioned service. Thank you

Report TOU Violation

Share This Post

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next