SI
SI
discoversearch

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor.  We ask that you disable ad blocking while on Silicon Investor in the best interests of our community.  If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.
Technology Stocks : Cisco Systems, Inc. (CSCO)
CSCO 77.95+0.3%3:59 PM EST
 Public ReplyPrvt ReplyMark as Last ReadFilePrevious 10Next 10PreviousNext  
To: StockMan who wrote (13436)4/15/1998 8:41:00 PM
From: Chris  Read Replies (1) of 77400
 
Stockman,

Have to ever worked with computer networks????? No matter who you buy product from it will go down at sometime in future(partially and/or fully.) If this is a one time event than it will be net gain for Cisco.

Chartering a plane to get the equipment there ASAP shows total commitment to a MAJOR customer. It shows that when you really need _support_ you will get it. It is not free, but you get what you pay for.

The fact that two switches may have brought the whole network down is the most serious point. I am confident that Cisco will deal with that issue as aggressively as they got replacement equipment out to the client site.

There is a lot of talk about the technical merits of company X's products over company Y's. As a client of either company, I need to know that I will get SUPPORT during an outage. Once I buy, SUPPORT will keep me as a customer. When I buy capital equipment SUPPORT is a major factor in the overall purchase. These products will be in service for many many years, and I need to know that the company I bought them from will continue to support my needs. If all else is equal with the product(aka technical details) then support becomes the determining factor.

Just one opinion,

Chris

PS Chartered plane = clear message of TOTAL SUPPORT, and aggressive management of the problem.
Report TOU ViolationShare This Post
 Public ReplyPrvt ReplyMark as Last ReadFilePrevious 10Next 10PreviousNext  

HomeMailHotSubjectMarksPeopleMarksKeepersSettings
Terms Of UseContact UsCopyright/IP PolicyPrivacy PolicyAbout UsFAQAdvertise on SI
© 2025 Knight Sac Media.  Data provided by Twelve Data, Alpha Vantage, and CityFALCON News