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Technology Stocks : Apple Inc.

AAPL 278.75

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3:59 PM EST

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To: Linda Kaplan who wrote (11211)	4/16/1998 9:45:00 AM
From: Bill Jackson	Read Replies (1) of 213176

Linda, A friend of mine operates a repair depo and they had crooked techs who stole parts etc, and sent the stuff back to the clients. The smoke thing sounds like a detached component moved and shorted. They can trace that motherboard by bar code and see where it came from and follow those pathways to find out what happened. As to your machine, hard drive etc. You own it. They cannot take it, unless they replace it under warranty. In addition you own the data and they cannot keep it even if the replace the hard drive as bad the data can be extracted by a data scavenger company(you will have to pay for this as your penance for not having a backup). The repair center will know the names of companies that can open up a hard drive and read the platters, FAT etc and reconstruct the files and ship them back on a CD set. Your programs will need to be loaded on a new drive and your files will be on the CD, and not editable, but you can transfer the ones you want to your new hard drive and be back in business. Expect to pay from $250 to $2500 for the data scavenging. It is labour intensive and the cost depends on whether or not you had a control board failure(Platters and heads intact) which could be in the $250 range and with a new control board you will get the drive back with all the data. The expensive option is the head crash. They need to replace the heads in a clean room and then try the drive. If the crash did not destroy the FAT(file allocation table) it is easy to get most files. The ones that were scraped by the head are gone. If the FAT is wasted they have to replace the heads and try to recatenate the files from their headers. There are programs that help with this, but it takes a lot of trial and error. Once Apple repair realizes you have done no crooked thing I am sure they will help you. Bill

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