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To: John K who wrote (995)	4/16/1998 7:26:00 PM
From: Bruce A. Bowman	Read Replies (1) of 1551

Hi John- I helped a friend get a computer and there were a number of problems that could have been avoided had Gateway built it to the correct configuration. When on-site support installed the missing parts, they did indeed check it to see that it was working properly. The tech had a local number to call for help in getting the setup completed. Btw, IBM has the on-site contract with Gateway here in the SF Bay Area. The reality is that there are very few hardware problems. Usually the problems are associated with setup or the software we install. Installing something that isn't from Gateway as a mod to your configuration and isn't supported by their tech support, so it's easy to say 'sorry, can't help'. That's true of any computer supplier. They have no responsibility for someone elses hardware and how it affects their original configuration. So if you want help, you have to remove the added h/w and then they'll help you get it running again. All i all, it's less than I'd hoped for. Bummer. I guess if I had it to do over, I'd go to a local builder and have a system put together the way I want it. I'd have done it this time, but didn't know who to contact. Next time I'll put some effort into finding out. Bruce

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