LU: Long-term Prospects Message Board

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Technology Stocks : LU: Long-term Prospects

LU 2.625

+2.9%

Dec 5 9:30 AM EST

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To: freeus who wrote (12)	4/18/1998 12:31:00 AM
From: Don Dorsey	Read Replies (1) of 82

Here's an excerpt from a press release today. <<The first call centre to allow world-wide web users to use a single analogue telephone line to converse with a live telephone agent, whilst simultaneously exchanging data and text, was launched today. SITEL Corporation, in partnership with Lucent Technologies, has developed the first Internet Call Centre which enables call centre operators to combine images and voice responses to speak to web-site users. Whereas previous developments in Internet Call Centre technology have required a dedicated ISDN link, the SITEL/Lucent technology allows users to browse web sites and click on a "call us now" button to connect with a live agent whilst maintaining their Web browsing session. Both user and operator can converse over a single analogue telephone line. The operator and customer can speak with each other, lead each other across the Web site, and even exchange data entered on the Web pages. The technology enables companies to combine improved customer accessibility to their products and services with a greater level of interaction than that offered by the telephone alone. >>

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