E.Schwab problems Message Board

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Non-Tech : E.Schwab problems

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To: Kevin Hay who wrote (143)	4/20/1998 8:51:00 PM
From: kenneth kountz	Read Replies (2) of 1401

I have had an account with Schwab for over 12 years. I'm not going to make it 13, after today's fiasco. I entered a limit order to buy at 10:15 am central time, then in the middle of the transaction the system coughed. I tried to get information in my "status" summary on the trade, and by calling the Schwab 500 team. They couldn't help since they couldn't access their "backup" computer! Unbelievable. So the entire day was spent without anyone knowing whether my trade was filled, outed, or what have you. Then at the end of the day, I found out it was filled, but the fill order time was 2:15 pm central time, when the stock was trading about 3/4 point below my limit order. I think I've been had. Does anyone know the procedure for getting a file of all the trades executed in a NYSE listed stock? How much $ does this cost? Also, how can we complain to the SEC or the NYSE on Schwab's performance today? What's the procedure? I'm fed up with this company!!! Its obvious they've grown too fast and can't keep up with their customers.

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