IBM's new "e-business" utility client Pacific Gas & Elect.
" PG&E Energy Services will leverage IBM's services leadership, energy industry knowledge and technology resources - including the IBM Global Network, one of the world's largest data networks -- to create a scaleable platform to serve commercial and residential customers through several essential functions, including:
* inbound and outbound call management * electronic customer enrollment and service requests * on-demand product and service information * a menu of convenient billing and payment options *
future electronic-business or "e-business" capabilities, such as online customer inquiry, billing, payment, and product customization
"We're bringing to reality our vision of customers doing business with us when they want, where they want, and however they want," said Scott Gebhardt, president and CEO of PG&E Energy Services.
"And by coupling the industry expertise of our two companies, we'll be able to bring new services to market at lightning speed, with great efficiency and flexibility as our market grows nationwide."
www1.ibmlink.ibm.com
Could give IBM a efficient entre to a nation-wide MASS consumer marketplace .
Jim K.
PS: Altern8 - Big Charts does not show a "dip" to $20
chart5.bigcharts.com:80/report?r=cobrand&site=freerealtime&onbad=cobrandsymb&symb=ibm&time=1&uf=0&sid=2595&sec=c&xyz=25156359&s=18805 |
