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Technology Stocks : Quarterdeck: Making a Striking Comeback!
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To: Ron logo who wrote (2830)5/4/1998 8:19:00 AM
From: charles moore  Read Replies (3) of 3307
 
Ron:
Some time ago I had some QD Products.The main one was Winprobe and I purchased an Update for it and paid $6.95 for UPS Shipment and two weeks later when I had not received the Item I called their 800 Number and was told that this was considered a "Special" because it was an Upgrade and that the Normal time for Shipping was 3 weeks. Needless to say I was an Unhappy Camper. I wrote their Corporate offices in California and shortly afterward received a call from some Executive that told me this should not have happened and that the problem was they had hired another Firm to do just these mailings and that was the wrong Information. I informed them that I had ordered lots of Upgrades from other Companies and received them in less than a week as they were "Upgrades". They again Apologized and said it was a mistake but offered nothing else. I got the Item after 3 weeks and installed it. I had a 486 DX 120 at the time and the program failed to read that it was a 120. I E-mailed Tech Support and was told there was a patch which I downloaded and it didnt correct it. I notified Tech support and they refused to answer and I notified Corporate again and they refused to answer but I was called by a Salesman a few weeks later asking me to purchase other QD Products. Needless to say I never purchased another QD product again. I believe their Stock was in the 30s then. Think what they can do with New Management etc.

Charles
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