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Technology Stocks : Siebel Systems (SEBL) - strong buy?
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To: Kevin Rose who wrote (1476)5/4/1998 11:17:00 PM
From: Lee L.  Read Replies (1) of 6974
 
Hello Kevin,

I agree with most of this. However, I don't think that 'D' (Find some way to transition the current SCOP customer base) is really required. As long as SEBL supports the 500+ user base with maintenance and some enhancements, then they will collect the 15% maintenance payment and retain them as customers. A special SCOP technical support group would be required. This scenario is very common for packaged software vendors. How many companies did D&B gobble-up without integrating products and providing migration paths?

Should SEBL really care about the current SCOP customer base beyond collecting the maintenance $$$? For the most part, I don't think so. It's the new customer that SEBL wants to attract. A current SCOP customer would rarely go with another CIS vendor. A lot of them may make a lot of noise, but they're not going anywhere.
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