Datek Brokerage $9.95 a trade Message Board

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Non-Tech : Datek Brokerage $9.95 a trade

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To: Bob Sage who wrote (8309)	5/6/1998 10:58:00 AM
From: Bob Sage	Read Replies (2) of 16892

Yesterday I had to resolve a portfolio problem with Datek customer service and received prompt & courteous help from three representatives. Frank, Oscar and Greg each did everything I could expect including calling me back within an hour when more information was needed. They resolved the problem which I HAD CAUSED by the end of the day. I have been a customer for 1.5 years and have had a few minor account problems. Each time the e-mails were answered and the problem corrected satisfactorily. This was the first time I needed to call their 888 number. It was answered immediately, the voice prompts were not excessive and the hold for a representative was less than 2 minutes on each call, similar to my other 2 brokers. I am sure there are those who will say I was lucky, it is not typical service, etc., however, I am very satisfied. Bob

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