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Non-Tech : StockEdge Online (Realtime Quotes)
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To: jdx who wrote (181)5/11/1998 3:36:00 PM
From: Marc D.  Read Replies (1) of 1463
 
Actually, they got it up and working for me somewhere around 3 hours after the open.

In response to my request for help via e-mail they responded about an hour later (an hour and a half after the open), simply saying they were aware of a networking problem and were working on it.

I expect to have problems every once in a while with my data provider - it seems to be par for the course. At this point, what's important to me is how they handle the situation when they are down. That's the true test of what kind of company they are. They handled the problem reasonably quickly this morning, but I may be nonchalant just because I didn't have any trades I needed to make...just missed opportunities. I do think, though, that they should have broadcast (e-mailed) a message to all L2 subcribers when they became aware that it was their problem, rather than let me fumble around for a while with my computer and telephone.
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