re When the biggest company in the computer business says the only real growth is in the service/sloution business, I would think that other companies would take notice. Dell has no service/sloution business, Which means they may be missing out on a huge growth segment of the IT market.
1. According to most sources, 'box' sales are growing at about a 15% annual clip. If IBM isn't getting any "real growth", then other companies must be absorbing that market. I'll bet one of them is... Can you spell DELL?
2. If you read the Harvard Business Review article, it would appear that DELL is in the front end of the service/solution business: i.e. planning to provide exactly the hardware and software the customer wants and needs. With good planning, integration, coordination, and good quality equipment, many of the problems normally faced can be avoided entirely.
3. DELL has now engaged both Unisys and Wang to provide after-sales service.
4. Based on DELL's consistently high rankings for customer satisfaction and service, I would seriously doubt that they are missing a major market in that area. There may well be a short-term glitch in service as they switch from DEC to the new providers who are less familiar with the product and the customers. However, it is a safe bet that all three companies are devoting serious effort to make the switch as painless and as satisfactory for the customer as possible.
Does anyone know what portion of DECs revenue has historically been derived from its service association with DELL?
DELLish, 3. |
