Quarterdeck Launches Pay-Per-Incident Technical
Support Service Via Electronic Mail
- New Service Guarantees Rapid Response Within One Business Day -
MARINA DEL REY, Calif.--(BUSINESS WIRE)--May 18, 1998-- Quarterdeck Corp.
(Nasdaq: QDEK - news), the world's leading provider of PC helpware solutions, Monday
announced the introduction of Priority E-mail Support, a new rapid-response technical support
service for its customers via electronic mail.
Priority E-mail Support, available through Quarterdeck's Service and Support Web site located at
support.qdeck.com, is an inexpensive and convenient service that allows Quarterdeck
customers to submit technical questions via e-mail directly to the company's senior support
technicians.
The service, which costs $9.95 per incident plus applicable taxes, is only available in English for
supported U.S. versions of Quarterdeck products. Customers receive a response within one
business day, or their money back.
''Priority E-mail Support allows Quarterdeck to more effectively serve the ongoing technical
support needs of its expanding customer base,'' said Kevin Bailey, director of technical support and
customer service at Quarterdeck.
''With this convenient and inexpensive support vehicle, Quarterdeck customers now have
increased options to get their technical questions answered quickly and efficiently, thereby reducing
downtime and enhancing the overall computing experience with Quarterdeck's helpware products.''
USING PRIORITY E-MAIL SUPPORT
To utilize Quarterdeck's Priority E-mail Support, a user simply clicks on the Priority E-mail tab on
the company's Service and Support Web site (http://support.qdeck.com) and selects the
appropriate Quarterdeck product for which support is needed.
The consumer then purchases an e-mail incident through the site's secure server and completes a
short e-mail form including the user's question and other technical information. A Quarterdeck
senior support technician then sends a response, including an incident number and a return address
so that any subsequent transactions may be handled promptly, directly to the user's e-mail address.
ABOUT QUARTERDECK
Quarterdeck is a global leader in the development and marketing of PC helpware -- software
designed to prevent and solve PC performance problems, especially those encountered in
networked -- Internet and intranet -- environments. The company's goal is to make personal
computing trouble-free for users and network administrators alike, while reducing the need for live
technical support.
Quarterdeck's current product line, which addresses storage management, system conflict
resolution, virus protection, system updating, and enhanced access to networked information and
communications resources, is marketed to both end-users and businesses via retail distribution,
corporate resellers and OEMs, direct marketing channels, and the Internet.
Quarterdeck's products are available in more than 14,000 outlets throughout the United States and
Canada, as well as in over 29 countries worldwide. Incorporated in 1982 and traded on Nasdaq
under the symbol QDEK, Quarterdeck's worldwide headquarters are in Marina del Rey, with its
European operations based in Dublin, Ireland.
Further information may be obtained by calling 800/354-3222 toll-free or 573/443-3282, by
accessing Quarterdeck's Web site at quarterdeck.com, or by sending e-mail requests
to info@quarterdeck.com. |
