Siebel Systems (SEBL) - strong buy? Message Board

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Technology Stocks : Siebel Systems (SEBL) - strong buy?

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To: eRM Solutions who wrote (1576)	5/19/1998 12:10:00 PM
From: Shege Dambanza	Read Replies (2) of 6974

...SFA/CIS SAVES money... Really? Do you have any facts/numbers to support this, or is your evidence anecdotal, or are you repeating marketing hype you've read? I'm not aware of any independent study that has found that assertion to be true. If you can point me to something I can read about this I would really appreciate it. Secondly, my experience is that companies buy SFA not to save money, but to increase revenues. Problem tracking/resolution systems were originally marketed as cost-saving tools, but once vendors realized that the cost-savings just weren't there they changed the pitch to "enhanced customer satisfaction", "customer relationship management" etc. with the promise that satisfied customers are loyal customers. Is your experience different, and if so, what have you observed?

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