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Non-Tech : IQ Suite - www.iqc.com
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To: Howard Wong who wrote (5)5/25/1998 7:21:00 PM
From: Howard Bennett   of 79
 
IQ Suite Data Sucks -- and so does their Customer Support

I don't know if I'm alone in this observation (and I severely doubt that I am) but the IQ Suite Databases are just rife with errors. Splits are not handled on a timely basis (if at all). Lots of errant data points....especially on indexes.

I've reported all of the bad data points I've discovered thru their Support WWW page and I get NO response from IQC. The silence is rather telling.

In addition -- I cannot believe that there is not one comment on this thread about the missing intra-day data since the US satellite went crazy last week. Their Intra-day database has no data since the 19th. When I asked their Customer Support (likely a software engineer) to put the status on their WWW page -- guess what? NO answer.

It is too bad that such a promising tool is ruined by extremely poor Customer Support and shoddy data.

P.S. I am a "paying" customer...for the last two months. And in the last two months there has not been a data that I've discovered and reported data problems.
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