NORCROSS, Ga.--(BUSINESS WIRE)--May 27, 1998--Melita
International (Nasdaq: MELI.O) announced that it has signed a contract
with Citicorp Credit Services, Inc. (CCSI) for the installation of
Melita's intelligent call center management solutions and agent
workstations in five U.S. CCSI call centers.
The multiple-year PhoneFrame(R) Explorer and MAGELLAN(TM) product
and service order totals more than $10 million. Citicorp Credit
Services, Inc. provides customer service and collections for
Citibank's credit card business.
PhoneFrame Explorer is Melita International's new Year 2000
compliant customer interaction and call management solution
incorporating the proven performance of the PhoneFrame product line
with an innovative, open, scalable architecture. PhoneFrame Explorer
provides call centers with powerful new capabilities to meet today's
increased-productivity pressures on a platform designed to meet
business demands. It is based on the Company's breakthrough
MPower(TM) open, standards-based, scalable, object architecture, and
incorporates new software applications, new adoptive interface
components and new highly-resilient system packaging.
MAGELLAN is a user-customized application that guides call center
agents through each customer interaction. The software supports
transparent, real-time access to enterprise-wide customer and product
information, presenting it in a Single System Image View(TM) --
Melita's term for the unified presentation of disparate information
at the agent's desktop. MAGELLAN combines real-time data from
multiple, enterprise-wide sources (host sources, relational
databases, and other Windows applications).
About Melita
Melita International is a leading provider of integrated customer
interaction and intelligent call management systems that enable
businesses to automate their call center activities, enhance
telephony-based customer commerce and provide a superior level of
Customer Care(R). Melita International's worldwide customers
include, among others, leading organizations in the financial
services, retail, media and communications and service bureau
industries. The Company began operations in 1983 and issued its
initial public offering in June 1997. Melita International's web
address is melita.com.
About Citicorp Credit Services, Inc.
Citicorp Credit Services, Inc. is a unit of Citibank, which is
the largest issuer of Visa and MasterCard in the U.S. with more than
57 million cards in circulation. It is a subsidiary of Citicorp,
which, through its Global Consumer business, offers consumers credit,
payment and investment services through branches, electronic access,
and charge and credit cards. Citicorp's global network spans 100
countries and territories with 3,000 locations. Citicorp's web
address is citibank.com.
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CONTACT: Melita International
Maryjane Stout, 770-239-4402
Fax: 770-239-4489
Email: mstout@melita.com
KEYWORD: GEORGIA
INDUSTRY KEYWORD: COMPUTERS/ELECTRONICS COMED
INTERACTIVE/MULTIMEDIA/INTERNET
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